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Project Team Rewards
Literature Review
10
Table 3: Reward Pros and Cons
Some more arguments against rewards exist (see also Table 3). Sprenger (2002) argues
rewards make people try to get the reward but not necessarily do the task (see Figure 3,
p. 9, for illustration and explanation). Baker et al. (1988:597) emphasise that rewards are
“too effective”; employees would only follow their job description but do nothing else if
they get rewards (see also Appendix VI: Example of Bad Reward Practice, p. 94). Burgess
& Turner (2000) state, rewards could only buy temporarily compliance but no real
Opponents
Proponents
Corruption costs are a hypothetical concept and not proven by
empirical research
Rewards undermine intrinsic motivation only when rewards are
applied to activities that people would engage in without rewards
Rewards decrease creativity
Rewards can create creativity if creativity is rewarded
Studies prove that rewards do not work (at least in the
long term and also often in short term)
Research shows that reward systems can work and money does
motivate (also in long-term)
People do not want incentives
People feel it is fair if they get more when they do more
Work Environment helps to satisfy needs
Money helps satisfying needs
Rewards may create winners but where winners are,
loser exist, too
Positive performance feedback can counteract losing a reward
Rewards only motivate people to get the reward, not to
do the work
Rewards make people do things that they wouldn't normaly do
Rewards make people take less risks and therefore
prevent innovations
Incentives increase personal costs for risks and increase safety which
may be beneficial
Rewards are flexible
Intrinsic motivation is difficult to change and therefore inflexible
Rewards only buy compliance but no real commitment
Rewards help to communicate the company's values, performance,
standards, and expectations
Rewards ignore reasons are and function as a
substitute for good leadership/management
Studies show that rewards have no negative effect on continuous
motivation
Rewards are immediate in impact
Intrinsic motivation is difficult to create
Intrinsic motivation can lead to unwanted actions
Intrinsic motivation becomes less if the same activity is repeated
several times
If at all, rewards can make people create more of
something, but on the cost of quality
Rewards make people focusing on what is important (quality, time,
safety, team work, skills acquisition)
Rewards make people feel controlled
Rewards create a sense of ownership
Rewards rupture relations
Money makes people feel they are valued
Arguments
from
Kohn
(1991a+b,
1993a+b,
1998,
2002),
Baker
et
al
(1988),
Kunz
&
Pfaff
(2002),
Waite
&
Doe
(2000),
Leach
(2002),
Hope
&
Fraser
(2003),
Thamhain
(2004),
Banks
(1997),
Armstrong
(2000,
2002),
Kadefors
(2004),
Sprenger
(2002),
Burgess
&
Turner
(2000),
Filipczak
(1993),
Barkley
&
Saylor
(2001),
Naoum
(2003),
Drongelen
&
Fisscher
(2003),
Gale
(2004),
Poeten (2002), Appelbaum et al. (1999), Slavin (1991), Orr (2004), Bragg (2000), Langley (2005)
Table 3: Reward Pros and Cons
Rewards decrease intrinsic motivation and are therefore
counterproductive ("corruption effect")
Rewards' positive effects are only very short term
Intrinsic rewards motivate much deeper and inherently
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